Shipping & Returns

Shipping Policy

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

We use the following carriers to deliver our orders:

Australia Post
Express Post
Register Post

Order Tracking

If a tracking #ID is provided by the shipping carrier, we will update your order with the tracking information. Please note that some carriers don't have tracking numbers in with particular delivery method.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location (if applicable). Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

 

Return Policy

How To Return An Item?

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 14 days of your purchase.

1. Please email sales@axisdigitalworld.com to request a refund and we will assign you a tracking #ID.

2. Mail your returned item to:
Axis Digital Worlds
Returns Department ( Tracking #ID )
2/42 Essington St,
Mitchell, ACT-2911

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items can not be returned if they are opened. These include music, software, and video games.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fees

All items are subject to a 10% restocking fees, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order (if applicable).

Exchanges

If exchangeable item is in like new condition, you may exchange item for a different size or color if applicable. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping (Please check the item is exchangeable or not before you buy).

Warranties

Our Batteries & laptop keyboards come with a 3mth Warranty and our Laptop Screens come with a 6mth Warranty. All other Items come with manufacturer's Warranty

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

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